Kerry Larkan one of Australia's foremost
Business Speakers presenting on how to:

DEVELOP PROFITABLE, LOYAL CUSTOMERS

PURPOSE

Have your people kick-start the quarter by better understanding how to create Loyal Profitable Customers. Customers who, come back, again and again.

Find out how some of the worlds and Australia's best companies keep their customers loyal. Find out how they achieve enviable results. It isn't an accident that some company's are doing well. Loyalty leaders have learnt that lip service doesn't work and that loyalty is about behaviour not just attitude.

WHO IS KERRY LARKAN Click here to find out ...

WHAT YOU'LL LEARN

• Why Satisfaction is no guarantee of Loyalty
• The new measure of Success
• Market Share versus Loyalty
• How Duration equals Profit
• Why you need to understand the Purchase Cycle
• Developing Loyal Customers
• Ways to Grow a Business
• Keeping close and staying in touch

WHO SHOULD ATTEND

Anyone who is serious about, reducing costs, retaining staff and customers. Key Managers, Owners and Proprietors, Business Development Professionals, Internal Sales and Customer Service Staff, people planning to start a new business.

WHEN

Date: Thursday, 15 May, 2003

8:00AM Registration, coffee and networking
8:30AM Commencing (Duration 2 hours)

MC FOR THE MORNING

Sandi Givens who is a superb communicator, working in the corporate sector as a Speaker, Learning Facilitator and Coach. Working together with Kerry numerous times and sharing his passion for people development, makes a big difference to the take home value of this outstanding seminar.

VENUE

The Buckingham Motor Inn
1130 Nepean Hwy,
Highett, Victoria
Melways reference: Map 345 F14

Parking located at rear of reception building or along the service lane of Nepean Hwy.

ADMISSION

$50 per person.
$45 per person for groups of three or more.

There will be lots of giveaways and prizes to be won on the day plus the first 3 bookings will receive a Business Development Pack worth over $90.00. In addition you'll receive a FREE program on how to turn first time buyers into repeat customers.

GUARANTEE

We offer a full 100 percent money back guarantee if for any reason you’re not satisfied. No quibbling simply a full refund.

HOW TO BOOK

E-Mail Kathie at bookings@asecretary.com.au

or

Phone Kerry on 0411 222 371

THE ENTIRE CONTENTS OF THIS E-MAIL INCLUDING ANY FILES THAT MAY BE ATTACHED TO IT ARE STRICTLY CONFIDENTIAL AND ARE INTENDED SOLELY FOR THE USE OF THE INDIVIDUAL OR ENTITY TO WHOM THEY ARE ADDRESSED. THE CONTENTS OF THIS E-MAIL ARE PERSONAL VIEWS AND OPINIONS, WHICH DO NOT NECESSARILY REFLECT THOSE OF "KERRY LARKAN PRESENTATIONS". IF YOU HAVE RECEIVED THIS E-MAIL IN ERROR, PLEASE NOTIFY KERRY LARKAN IMMEDIATELY.